ICECAP Systems (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and protect your information when you visit our Website, www.icecapsystems.com (“Website”). By accessing or using the Website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you interact with our Website:

a. Personal Information

Personal Information refers to information that can identify you as an individual, such as:

  • Contact details: Name, email address, phone number, and company name.
  • Account information: Username and password (if applicable).
  • Communication records: Any information you provide in communications with us, such as emails or customer service inquiries.

b. Non-Personal Information

This is information that does not identify you individually, including:

  • Device information: IP address, browser type, operating system, device type, and settings.
  • Usage data: Information about your browsing behavior on our Website, including pages visited, time spent on pages, and actions taken.
  • Cookies and tracking technologies: See Section 5 for more details on cookies.

2. How We Use Your Information

We use the collected information for the following purposes:

  • To provide and improve our services: Responding to inquiries, providing product information, and delivering relevant content.
  • For communication purposes: Sending updates, marketing messages (only if you’ve opted in), and other notices.
  • To personalize user experience: Customizing content and analyzing user preferences.
  • For analytics and improvement: Understanding Website performance, trends, and optimizing our content and offerings.
  • To maintain security: Detecting, investigating, and preventing fraudulent or illegal activities.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your information in the following cases:

  • With service providers: We may engage third-party companies to perform Website-related services, such as analytics, marketing, or customer support. These providers access your information only as necessary to perform tasks on our behalf.
  • Legal compliance: We may disclose your information if required by law or in response to valid legal requests, such as subpoenas, court orders, or to protect our rights and safety.
  • In case of business transfer: If ICECAP Systems is involved in a merger, acquisition, or sale, your information may be transferred as part of the transaction. We will notify you of any changes in data handling.

4. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights concerning your personal information:

  • Access and correction: Request access to your personal information and correct inaccuracies.
  • Deletion: Request deletion of certain personal information.
  • Data portability: Obtain a copy of your personal information in a commonly used format.
  • Withdraw consent: If we rely on your consent to process your information, you may withdraw it at any time.

To exercise these rights, please contact us using the details in Section 9. We will respond to your request in accordance with applicable law.

5. Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to enhance user experience, analyze usage, and deliver personalized content. Cookies are small data files that are stored on your device when you visit our Website.

a. Types of Cookies We Use

  • Essential cookies: Required for basic Website functionality.
  • Performance cookies: Used to collect data on Website usage, helping us improve user experience.
  • Functional cookies: Remember user preferences and personalize content.
  • Targeting/advertising cookies: Track browsing behavior to deliver relevant ads (only if we use ads on the Website).

b. Managing Cookies

Most browsers allow you to control cookies through settings. You may choose to block cookies, delete cookies, or configure notifications for cookie settings. However, blocking cookies may impact your experience on the Website.

6. Data Security

We use commercially reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, please note that no online data transmission or storage method is completely secure, and we cannot guarantee absolute security.

7. Retention of Your Information

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely dispose of it in accordance with applicable laws.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, with the “Effective Date” updated. We encourage you to review this Privacy Policy periodically to stay informed about our data practices. Your continued use of the Website following any changes constitutes acceptance of the updated Privacy Policy.